Frequently Asked Questions (FAQs)

Simply Jos & Steph – Frequently Asked Questions

1. Where do you ship from?
We work with trusted fulfillment partners who ship orders directly from their warehouses located in the U.S. and internationally.

2. How long will it take to receive my order?
Processing typically takes 2–5 business days. Shipping time varies by location:
• U.S. orders: 5–10 business days
• International orders: 10–20 business days

3. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also Track Your Order Here.

4. Do you offer returns or refunds?
Yes. We accept returns on items that arrive damaged, defective, or incorrect. Please contact us within 7 days of delivery. Visit our Return Policy for more details.

5. Can I cancel or change my order?
We process orders quickly, so cancellations or changes must be requested within 6 hours of placing your order. After that, we cannot guarantee changes.

6. What if I received the wrong or damaged item?
Please email us at info@simplyjosandsteph.com with your order number and a photo of the item. We’ll make it right!

7. Do you accept exchanges?
At this time, we do not offer direct exchanges. If eligible, you may return the item and place a new order.

8. Do you offer free shipping?
From time to time, we run free shipping promotions. Check the banner at the top of the website or our promotions page for current offers.

9. How can I contact you?
Email us anytime at info@simplyjosandsteph.com or use our Contact Form.

10. Will I be charged customs or duties?
International customers may be responsible for customs fees or duties upon delivery, depending on their country’s regulations.