Return and Refund Policy

📦 Return Policy – Simply Jos & Steph

At Simply Jos & Steph, your satisfaction is important to us. If your item arrives damaged, defective, or incorrect, we are here to help.

🔄 Return Eligibility

We do not accept direct returns at our business address, as we work with third-party fulfillment partners. However, you may be eligible for a return or refund if:

  • Your item is damaged, defective, or incorrect

  • You contact us within 7 days of delivery

  • The item is unused, in its original condition, and in the original packaging

✉️ How to Request a Return

To initiate a return, please email us at info@simplyjosandsteph.com with:

  • Your order number

  • A clear photo of the item and packaging

  • A brief description of the issue

We will review your request and contact our fulfillment team to confirm whether a return or refund is possible.

💰 Refunds

If your return is approved:

  • We will issue a refund to your original payment method

  • Refund processing may take up to 10 business days, depending on your bank or provider

  • Return shipping fees may apply and are the customer’s responsibility unless otherwise stated

🔁 Exchanges

We do not offer direct exchanges. If your item is eligible for return and you wish to receive a replacement, you may place a new order once your refund is processed.

🚫 Final Sale Items

Items marked as Final Sale are not eligible for return or refund.

🎁 Holiday Courtesy

From November 15 to January 5, we may extend return consideration on a case-by-case basis, based on the nature of the issue and item eligibility.